Privacy notice

This notice explains personal information used in connection with ArabPerfumes.co.uk and enquiries to our team. The data controller is Arab Perfumes, Tramway Offices, 901 Mellor Street, Rochdale, OL12 6AA, United Kingdom.

Contact about your information

For privacy questions, email supportarabperfumes@gmail.com or call Arab Perfumes on 07356 268858. Describe your request without sharing passwords or full payment details.

Help widget messages

When you send a message through the “Need help?” widget, we receive your name, email address, optional order number, the topic you chose and your message by email. We use these details only to reply to you and resolve your enquiry, and we keep them for as long as that enquiry needs.

Information and purposes

If you email or telephone us, we use the contact details and information you provide to answer your enquiry, investigate a problem or respond to a complaint. The basis is our legitimate interest in providing customer support, or steps you request before entering a contract where applicable. Required legal records are kept to meet our legal obligations.

Website hosting and essential software process technical information needed to deliver pages, maintain security and operate requested functions. This can include network identifiers, request times, browser information and diagnostic records. Our basis is the legitimate interest in running a reliable, secure website.

The current website

Online purchasing is not enabled in this release. There is no newsletter sign-up on our public pages. Optional marketing embeds and order-attribution tracking are disabled. The fragrance brief tool processes your selected answers in your browser; it does not submit them to us or save them in a customer profile.

Who supports these activities

Hostinger provides website hosting. Our website administration and technical service providers support the site, and email and telephone providers handle enquiries sent through their services. Information is shared where necessary for those purposes or where disclosure is required by law.

Hosting-provider processing and international-transfer arrangements are described in Hostinger’s data processing terms. Contact us for details relevant to your information and the safeguards available where processing takes place outside the UK.

How long information is kept

Retention is assessed by purpose: whether an enquiry or complaint remains open, whether a record is needed for security, and whether a legal obligation or legal claim requires it. Information should not be retained longer than those purposes require. Contact us to ask about a particular record.

Your choices and rights

Depending on the processing and applicable conditions, you can request access, correction, erasure, restriction or portability of your information. You can object to processing based on legitimate interests. Where processing relies on consent, you can withdraw that consent without changing the lawfulness of earlier processing.

Send requests to our support contact above. We may need information proportionate to verifying your identity. You can also complain to the Information Commissioner’s Office.

Cookies and changes

Read cookies and your choices for essential cookie information. This notice will be reviewed when website features or processing arrangements change, including before online purchasing or optional marketing is enabled.

Perfume note finder

When you submit a note selection or collection filter, your choices are sent to the website as URL parameters so that matching published fragrances can be shown. They may appear in normal hosting request logs and your browser history. The finder does not require an account or create a personal fragrance profile. Do not put personal or sensitive information into search fields.